Refund
Buyers will have the following refund rights:
Refund Policy for the Supply of Goods:
Each buyer will have the right to return tangible goods purchased through the Online Platform for a refund, subject to the terms and conditions below.
In order to exercise this right, a buyer must, within sixty (60) days (unless otherwise indicated) from the date the buyer places the corresponding order through the Online Platform, inform Digistore24 (DigiStore24 Inc, 360 Central Avenue, Suite 800, St. Petersburg, FL 33701, United States of buyer’s decision to return the purchase by means of a clear declaration (e.g., in a letter sent by mail, fax, or email).
Subject to the terms, conditions, and restrictions set forth herein, we will refund payments received for the goods, no later than fourteen (14) days from (in our discretion) the date we receive the returned goods or the date we receive proof that the buyer has returned the goods. For this refund, we will use the same means of payment which buyer used for the original transaction unless otherwise expressly agreed with buyer.
Buyer is responsible for the cost of any deterioration of the goods, (i.e., deterioration caused by handling or that otherwise impacts the quality, features, or functioning of the goods). We reserve the right to deduct payments from the refund amount accordingly.
There is no right of refund: (i) in the case of distance contracts for the supply of goods that are not prefabricated and for which individual selection or specification by the consumer is decisive for their production, or that are clearly tailored to the personal needs of the consumer, (ii) for the supply of magazines, newspapers, or journals with the exception of subscription contracts, (iii) for distance contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, (iv) for distance contracts for the supply of goods which, according to their nature, were inseparably mixed with other goods after delivery, or (v) for distance contracts for the supply of audio or video recordings or computer software in sealed packaging which were unsealed after delivery.
Refund for the Supply of Digital Content:
We may provide a refund for digital content at our discretion. To request a refund, buyer must, within sixty (60) days (unless otherwise indicated) of purchase, submit a refund request to DigiStore24 (DigiStore24 Inc, 360 Central Avenue, Suite 800, St. Petersburg, FL 33701, United States expressly stating the reason for the refund request.
In the event the digital content has been corrupted or does not perform as prescribed, we may offer buyer the opportunity to re-download the digital content. If a refund is issued, buyer is no longer allowed to access or otherwise use the digital content and must delete the digital content from buyer’s device. Digistore24 reserves the right to remove buyer’s access to digital content once a refund has been issued.
Refund for Rendering Services:
We may provide a refund for services at our discretion. To request a refund, a buyer must, within sixty (60) days (unless otherwise indicated) of purchase, submit a refund request to DigiStore24 (DigiStore24 Inc, 360 Central Avenue, Suite 800, St. Petersburg, FL 33701, United States, expressly stating the reason for the request (e.g., buyer was not satisfied with the services provided). In the event a refund is issued, any ongoing services subject to such refund shall immediately cease.
Delivery and Delivery Time
For any purchase of goods, shipments will generally be made within ten (10) days of receipt of funds in Digistore24’s account. Delivery timeframes may vary based on location and are not in Digistore24’s control.
Partial deliveries are permitted and may be invoiced separately to an extent that is reasonably acceptable to buyer.
Passage of Risk
Risk of loss passes to buyer as soon as the shipment is transferred to the carrier or has left the warehouse or that of a subcontractor. If shipment is delayed at the request of buyer, risk passes to buyer upon notice of readiness for shipment.
Retention of Title
Title to the goods transfers upon payment in full. Prior to the transfer of ownership, the following are prohibited without the consent of Digistore24: pledge, transfer of a security interest, processing, or modification.
Warranty
Unless otherwise noted or as limited by applicable law, all goods and services are provided AS-IS and AS-AVAILABLE. Any available warranty for a product or service shall be provided with the purchase of the goods or service. In making a warranty claim, and as applicable, buyer is required to provide notice of all visible defects upon receipt of the goods or within five (5) business days at the latest. Latent defects that could also not have been located in the course of an immediate inspection may only be claimed toward Digistore24 if we receive notice of the defect within six (6) months of the goods leaving the supplier. In the case of legitimate complaints, Digistore24 is obliged, at its discretion, to effect a cure or make a replacement delivery. The warranty rights lapse if buyer does not provide us the opportunity to inspect or buyer does not immediately make the allegedly defective goods or a sample thereof available upon request. Objections related to partial deliveries do not entitle buyer to reject the remainder of the delivery. There may also be no warranty rights in the case of pre-owned products.
Disclaimer of Warranties
The Online Platform is provided AS-IS and AS-AVAILABLE and may include errors, omissions and other inaccuracies. Access to the Online Platform may be interrupted or limited on an occasional basis in order to perform repairs, maintenance, or to install new equipment. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE ONLINE PLATFORM WILL OPERATE UNINTERRUPTED OR IN A MANNER THAT WILL MEET BUYER’S PARTICULAR REQUIREMENTS AND/OR NEEDS. FURTHER, TO THE EXTENT PRODUCTS AND GOODS PURCHASED THROUGH THE ONLINE PLATFORM ARE PROVIDED BY THIRD-PARTY SELLERS OR ARE OTHERWISE MANUFACTURED OR SOLD BY THIRD PARTIES, DIGISTORE24 DISCLAIMS ALL LIABILITY WITH RESPECT TO SUCH THIRD-PARTY PRODUCTS AND GOODS. TO THE FULLEST EXTENT PROVIDED BY LAW, DIGISTORE24 EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, NOT EXPRESSLY SET FORTH HEREIN. WE ALSO DISCLAIM ANY RESPONSIBILITY FOR THE ACCURACY OF THE INFORMATION AND/OR THE QUALITY OF THE INFORMATION, PRODUCTS, OR SERVICES PROVIDED BY, OR AVAILABLE THROUGH, THE ONLINE PLATFORM
Limitation of Liability
BUYER EXPRESSLY ABSOLVES AND RELEASES US FROM ANY CLAIM OF HARM RESULTING FROM A CAUSE BEYOND DIGISTORE24’S CONTROL. IN NO EVENT SHALL DIGISTORE24 BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIRD-PARTY PRODUCTS OR GOODS AND THE ONLINE PLATFORM OR WITH THE DELAY OR INABILITY TO USE THE ONLINE PLATFORM, EVEN IF DIGISTORE24 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, THE TOTAL LIABILITY OF DIGISTORE24 FOR BREACH OF THIS AGREEMENT IS CESSATION OF USE OF THE ONLINE PLATFORM. THE LIMITATIONS SET FORTH HEREIN ARE PART OF THE BASIS OF THE BARGAIN BETWEEN BUYER AND DIGI
STORE24 AND SHALL APPLY TO ALL CLAIMS OF LIABILITY.